Frequently Asked Questions
Shipping
Please allow 3-5 business day for ready made items, and 7-10 business days for made to order prints.
For custom frames and prints, the lead and shipping times are variable but will be clearly communicated on an ad hoc basis.
Risograph and inkjet prints smaller than 15" on the longest edge are shipped in a flat pack mailer.
Prints longer than 15" on the longest edge will be rolled and shipped in a tube.
Refund Policy
All sales are final. If you are unhappy about a print or piece please reach out to me at hi@bylindseykusterman.com so that we can find a solution.
Damaged or Lost Packages
As a small business to avoid large costs on my end I've implemented Route+. This is available during checkout to purchase. With this service, in the instance that a package is damaged or stolen, you will be able to make a claim directly through their site with your order number. Once completed, they supply reimbursement to me so that I can prep another order to ship out!
If chosen to opt out of this option and the worst occurs, a separate claim will have to be made through the carrier.
Orders reported lost or stolen outside of the 14 days, or without photographic evidence of the damage and packaging materials, will not qualify for replacement or reimbursement.
Sizing & Editions
Sizes are selected based on cropping, resolution, and image type (film vs. digital).
I do not print any of my 35mm images larger than 16"/18" by 24".
For all of my images the editions range from 11 to 100 for each size I print. I choose a dimension for each image and the editions are based off of that particular size.
Each inkjet print comes with a signed paper verifying the edition and authenticity.
Materials
Inkjet paper stocks are listed on each individual listing. Made to order prints will be printed on Signa Breathing Color Smooth which is a 100% cotton rag matte paper with a smooth finish which was picked for its texture and enduring qualities.
If you are purchasing something from the 1 of 1 category or custom: pine, mahogany, walnut and ash are the available wood types. All materials are acid free and archival safe to ensure the longevity of the prints and pieces. I also us a UV safe 1/8" acrylic.
Do you do custom projects?
I do! Additionally, if you want a print of an image that you don't see, I can create a custom order for that.
Shoot me an email at hi@lindseykusterman.com to discuss.